Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use custom-designed, eco-friendly packaging that secures the plant and its pot in place. Each plant is carefully hydrated before transit and insulated to protect against temperature fluctuations.
What is your 30-day guarantee?
We guarantee that your plant will arrive healthy. If your plant shows signs of distress or dies within the first 30 days of arrival, we will replace it free of charge.
Do I need to repot my plant immediately after delivery?
We recommend waiting at least 2-4 weeks before repotting. This allows your plant to acclimate to the light and humidity levels in its new home environment.
How do I know which plant is right for my low-light apartment?
Each product page features a 'Care Level' and 'Light Requirement' section. For low light, we highly recommend our Snake Plants, ZZ Plants, or Pothos varieties.
Are your plants pet-friendly?
We have a dedicated 'Pet-Friendly' collection. Please check the product description for the 'Non-Toxic' badge to ensure the safety of your cats and dogs.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay.